Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at mindfulpetcareaus@gmail.com

General

Ever wanted a dog box that also had the planet in mind? Mindful Pet Care offers boxes for your pets with every effort to minimise the impact on the environment, this way your pets can make a difference too.

You can pay via Visa, Mastercard & American Express. We are currently not able to accept Paypal or bank deposits.

Our products, when possible, are chosen from Australian companies. This not only supports local businesses but it also helps minimise our carbon emissions.

For more information on how we help, please check out our communities page.

Returns

We can only hope that you will love our product as much as we do; however, we know that sometimes we can change our minds. We offer a refund on your product within 7 days of receiving the product, so long as it is unused and returned in the same condition it was received in with a proof of purchase. Mindful Pet Care will not offer a redelivery of the single product.

You must also pay the cost of shipping.

If you receive a faulty product please email us immediately on mindfulpetcareaus@gmail.com as soon as you receive the product with your order number and name which it was purchased under with a photo of the product. In some cases we will ask that you send the product back to us free of charge, so please do not discard the product. Where a product is deemed as faulty, damaged or incorrect, Mindful Pet Care will offer a redelivery of the single product.

Shipping

Your Mindful Pet Care parcel should arrive to you approximately within 7-14 business days depending on your location. Tracking information will be provided to you once your order is placed.

We are not currently offering express delivery.

We are currently delivering to all parts of Australia. We are currently dispatching all our orders from Sydney, Australia.

If your package is returned due to failure of delivery, you will need to cover the cost of the redelivery. For any other issues please email mindfulpetcareaus@gmail.com